What is LIHEAP Online?
LIHEAP Online is a comprehensive, web-based system that serves the needs of the state offices and community actions agencies (CAAs) responsible for the implementation of the federal Low Income Home Energy Assistance Program (LIHEAP). It automates critical administrative, data collection and reporting tasks, increases productivity, eliminates paperwork, and reduces the cost, overhead and inaccuracy of supporting multiple data collection and reporting methods at the CAA level.
LIHEAP Online's proven, off-the-shelf functionality and centralized design provides complete transparency into all aspects of program execution, permitting detailed insight into client demographics, historical trending and agency performance. These capabilities:
- Enhance information accuracy
- Improve program monitoring
- Simplify the fulfillment of state, DOE, and DHHS audit and reporting requirements.
The result is higher productivity, better program oversight and coordination, stronger fraud protection and faster payments and fund recovery.
Key Features
- Deep, detailed functionality to handle multiple funding sources, billing protocols invoice reconciliation and other program management complexities
- Complete client intake, qualification and support capabilities
- Centralized data management permits a single, complete view across all agencies and supports authorized drill down into individual client details
- Built in fraud detection and controls
- Comprehensive and flexible reporting capabilities
- Rapid implementation and rollout
Technology
- Secure web access through standard browsers
- Windows 2003 server or above
- SQL Server 2005 or above
- Crystal Report
- IIS Manager
- .Net 2.0