Careers

 

Hancock Software is a leading developer and provider of automated solutions that enable states, agencies and utilities to administer and deliver energy assistance, weatherization and energy auditing programs more efficiently and effectively.
Hancock provides a unique virtual company experience that requires discipline, self-motivation and personal accountability in order to succeed.

 

We are currently hiring the following positions:

• Senior Software Developer
  
• Technical Account Manager
• Senior iOS Software Developer
  
• Technical Customer Support Representative

 Come join an expanding team that is saving home owners energy.  Hancock Software is an established provider of software solutions for energy efficiency programs and energy audit tools.  The software is widely used in 9 states and that number is growing, that is why we need your help.

We are looking for a  Technical Account Manager who has project management and energy  efficiency technical expertise.  If you or any other energy  professionals that you know are interested in this opportunity, please email your resume to careers@hancocksoftware.com

At Hancock, customer support is sales. Helping our customers is the best way to add value to our brand and you are our ambassador in this mission. This is an opportunity to join a fast growing startup where you will be able engage in an ongoing relationship with a small set of clients to provide them with proactive communication, collaboration, knowledge sharing, and timely resolutions of critical issues to ensure a better overall customer experience.

Responsibilities:

• Act as a single Point-of-Contact to your assigned customers; this will normally include one or more states and all the independent agencies within the states providing weatherization services.
• Identify opportunities for customer up-sell and customization.
• Provide project management for customer on boarding, upgrades and migrations.
• Coordinate the customer’s support and training.
• Serve as a central point of contact to actively engage in the review, management and escalation of technical issues.
• Manage the escalation of critical enhancement requests with Hancock development.

To apply, please send your resume to careers@hancocksoftware.com with the subject line "Technical Account Manager."

Hancock Software is looking for a self-motivated person who can make a significant contribution to the direction of our product and company through their expertise in iOS design and development.  A successful candidate will have demonstrated the ability to deliver high quality, successful applications for the iPad, iPhone and iPod Touch.

Hancock Software is a leading developer and provider of automated solutions that enable states, agencies and utilities to administer and deliver energy assistance, weatherization and energy auditing programs more efficiently and effectively. 

Hancock provides a unique virtual company experience that requires discipline, self-motivation and personal accountability in order to succeed. 

Essential Job Functions:

• Implement and enhance an existing energy audit tool that runs on an iPad, iPhone or iPod Touch
• Designing new product features including user interface, business logic and database
• Designs focused on improved usability
• Work with other developers to integrate the iOS application with our web based application
• Produce high quality software on schedule
• Work with a team in China and mentor more junior developers

Minimum Requirements: 

1)     At least 1 year iOS development experience

2)     Experience with graphical design

3)     BS in Computer Science or related field 

4)     7+ years software development experience

5)     Objective-C, XML, XSLT

6)     Registered Apple Developer

7)     Self motivated

8)     Superior work ethic 

 
To apply, please send your resume to careers@hancocksoftware.com with the subject line "Senior iOS Developer."

 

Position: Technical Customer Support Representative, Weatherization Software

• Handle a high volume of daily user support requests in a timely, friendly and efficient manner.
• Triage incoming support and technical issues, effectively diagnose and resolve. Escalate issues to Tier II support only as needed. You will be responsible for handling 98% of all technical issues.
• Create end user documentation and recommend procedure changes to proactively reduce number of help desk requests.
• Provide feedback to the product and engineering groups on product related bugs, issues and recommended improvements.

 
Required Skills:

• You must be Customer Focused and have a love for helping customers and delivering satisfaction even when faced with difficult customers.
• Strong knowledge in using basic WEB based applications, knowledge of home energy weatherization technology a plus.
• Strong telephone, written communications and email etiquette skills, since all of the support will be provided either via telephone or email.
• 1-5 years of similar work experience in a support position.
• A positive attitude and friendly outgoing personality.

 

• Technical experience in weatherization programs and advanced computer skills.
• Strong oral communication skills, including the ability to present technical information in user-friendly language.
• Strong team player possessing the willingness to seek feedback, adapt practices and continuously learn and evolve.
• Ability to work independently in a home office.
• Ability to handle constantly changing flow of traffic: remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
• Ability to prioritize and work responsibly without direct supervision.